Returns & Exchange

This Returns and Exchanges Policy applies to all purchases made through the website OriginalSkinKulture.Com. Because if the nature of the products we do not accept returns, refunds or exchanges. 
 
Here are some FAQ in regards to our return policy:
  
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive the wrong item(s), please contact us immediately within 1 days from delivery date and specify the wrong item  including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Department will inspect your complaints and proceed with available options of returning incorrect products for correct order. We will gladly send the correct r item(s) purchased, at no cost, as long as the merchandise is available.
 
WHY ARE ORIGINAL SKIN KULTURE PRODUCTS NON-RETURNABLE IF OPENED? 
Original Skin Kulture products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
 
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS returns.
 
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
 
MAY I RETURN MY  ORIGINAL SKIN KULTURE PRODUCTS WITHOUT CONTACTING YOU?
NO
 
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Original Skin Kulture. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
 
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
 
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
 
HOW MAY I CONTACT YOU?
You may contact us by e-mail at sales@originalskinkulture.com. Our Support team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!
 
WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.